The upgrade to a newly renovated suite enhanced my experience, paired with excellent shuttle service to the airport. However, the bathroom felt a bit cramped despite the spacious living area.

my recent stay exceeded my expectations, especially with the incredible service. the room was spacious and clean, and the food was top-notch, particularly the breakfast selections. it's a huge step up from my previous stay in richmond, making it a memorable experience.

the mini fridge didn't work

Spent my time here devouring the udon, it was truly the highlight! Also, the room was nice-sized, and the staff were super helpful. Can't forget the convenient location either!

Family with children will enjoy this

The staff were helpful, especially when they stored my perishable cargo overnight since my fridge was broken, a real lifesaver. I really appreciated the extra towels that were provided for my family, it’s the little things that count.

It wasn’t exactly budget-friendly but acceptable for a night like this.

convenience and charm near parks and shops

I really loved how easy it was to explore Minoru Park, only about 800 meters away, and enjoy a nice stroll around the nearby Richmond Museum location, making my weekend totally fulfilling and relaxing.

comfortable stay but lacks common area seating

The room felt spacious, well-designed with modern decor. The staff provided quick assistance, which made me feel valued as a guest. The city view from my room added a nice touch to my experience, transforming my stay into something special.

The common areas were quite crowded at times, making it difficult to find a comfortable place to relax.

I loved how accessible the Sheraton was, with wide hallways and elevators that made getting around easy for me. The modern decor felt warm and inviting, and I appreciated the staff's attentiveness during my stay.

More seating in common areas needed.

We had a fantastic stay with our three grandkids, enjoying the spacious Junior King Suite with a balcony. The kids loved the pool, and the hotel is close to parks and shopping. The staff was super friendly and always ready to help us.

My kids wished there were more kid-friendly dining options.

All fine, but dated facilities

enjoy the attentive service and exceptional comfort with a lovely 24-hour reception at the heart of richmond

Exceptional stay with friendly staff!

Request a room on higher floors for better city views and reduced noise from the parking lot.

I had a wonderful stay at Sheraton during my business trip. The check-in process was efficient, and I was pleasantly surprised by the upgraded accommodations. The room was spacious, clean, and newly renovated with a comfortable bed and ample workspace. The restaurant offered a diverse menu and excellent service, making it easy to enjoy meals without leaving the hotel. The shuttle service to the airport was timely and convenient, enhancing the overall experience.

Some common areas showed wear.

Room was clean and cozy, but the fridge didn't work.